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OUR POLICIES

Privacy Policy
Return Policy
Refund Policy

Privacy Policy

Your privacy is important to Delisha Natural Group. Delisha Natural respects the privacy of every individual who visits our website. Delisha Natural is sensitive to the privacy concerns of the visitors to its websites and recognizes that you are concerned about the information you provide us and how we treat that information. This privacy statement provides information about the personal information that Delisha Natural collects, and the ways in which Delisha Natural uses that personal information.
PERSONAL INFORMATION COLLECTION
When you visit this website, we will not collect any personally identifiable information about you (such as your name, address, contact number, e-mail address etc) unless you provide it to us voluntarily. If you opt not to provide us with personally identifiable information no material consequences will result, although you may be not be able to participate in certain promotions, receive product information, or participate in any kind of feedback.
USING PERSONAL INFORMATION
Delisha Natural may store and process your personally identifiable information to understand your needs better and how we may improve our products and services, and to contact you (viz. we may send you marketing or promotional materials or other information via SMS, Email, Whatsapp, RCS), we may respond to your comments or requests for information. Delisha Natural will not give or forward your personally identifiable information to any outside organization for the organization's own use without your consent. Your information may be shared with agents or contractors of Delisha Natural in connection with services that these individuals or entities perform for the company. Should any viewer of the web site respond with information including feedback data such as questions, comments, suggestions on this Web Site, such information shall be deemed to be non-confidential and Delisha Natural shall deal with the same in the manner it deems fit.
CROSS-BORDER DATA TRANSFERS
Information that Delisha Natural collects may be stored and processed in and transferred between any of the countries in which Delisha Natural operates to enable the use of the information in accordance with this privacy policy. In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world. You agree to such cross-border transfers of personal information. In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Delisha Natural may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
SECURING YOUR DATA
Delisha Natural will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Agents or contractors of Delisha Natural who have access to your personally identifiable information in connection with providing services for Delisha Natural are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Delisha Natural. However, Delisha Natural is not liable to any individual who has posted his personally identifiable information on this website and is being misused by somebody else due to no fault, negligence or otherwise on the part of Delisha Natural.
NON-PERSONALLY IDENTIFIABLE INFORMATION COLLECTED AUTOMATICALLY
In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of internet browser or computer operating system you are using and the domain name of the website from which you linked to our site. Delisha Natural does not collect personally identifiable information automatically, but we may tie information collected automatically to your previously submitted personally identifiable information.
OTHER WEBSITES
This website may contain links to other websites. Our websites may contain links with other websites whose information and privacy practices are different from ours Delisha Natural is not responsible for the privacy policies or practices of any third party.
Please contact us using the Contact Information below if you have comments or concerns regarding our policies or practices. In addition, you may contact us at that address or e-mail address if you want to do any of the following:
CONTACT INFORMATION
If you have questions, comments or concerns about this Privacy policy, you may contact us at:
Central Office : 332, Village & Post Janjgiri, Charoda BMY Bhilai - 3, Dist. : Durg (C.G.) – 491001
Email: office@delishanatural.com
We will be happy to answer your questions.


Return & Cancellation Policy
WHEN ARE RETURNS POSSIBLE
At Delisha Natural, we strive to ensure your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:
•    Product(s) delivered do not match your order;
•    Product(s) delivered are past or near its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry)
•    Product(s) delivered were damaged in transit (Please do not accept product(s) with tampered seal)
CAN I RETURN PART OF MY ORDER?
Yes, return is possible at an item level and if you have ordered multiple items, you can request return of a partial quantity
WHAT IS THE TIME LIMIT FOR RAISING A RETURN/CANCEL REQUEST?
You may raise a return/cancel request with our customer care within 24 hours from the delivery of the product. Delisha Natural reserves the right to cancel the return request, if the customer reaches out to Delisha Natural after 24 hours of delivery.
WHAT IS THE PROCESS FOR RETURNING THE PRODUCTS?
•    For Return intimation, send email to office@delishanatural.com.
•    In order to validate the reason, you will be asked to send the photos of the product(s) to office@delishanatural.com
•    Once the Delisha Natural customer care feels that the claim is genuine and reasonable, Delisha Natural customer care will place a new order for replacement of the products and will initiate the collection of product(s) to be returned
•    The customer will be required to return the products along with the original packing
In case of Order Return/Order Cancel, will Delisha Natural bear the cost of reverse pick up from the customer?
•    In case of a wrong product being delivered, the cost will be borne by Delisha Natural (in both online payment and COD).
•    But in the case of a customer deciding to cancel after placing an order, the customer has to bear the shipping price only (if the payment is done through COD or online)
HOW MANY DAYS WILL DELISHA NATURAL TAKE TO REPLACE THE ITEM(S)?
Replaced item(s) of your order will reach you within 4-5 days once the return claim is verified


REFUND POLICY

WHAT IS THE MAXIMUM ETA FOR REFUNDS?
Processing refunds will take from 30 to 45 days

MODE OF REFUNDS?
1.    As an IMPS transfer if you have paid via cash-on-delivery
2.    As a refund via the same source that you used to pay for the order (called Back to Source). For example, this means that if you paid via your HDFC Debit card, your refund will be credited to the same account.


Shipping Policy
HOW CAN I PLACE AN ORDER FOR DELISHA PRODUCTS?
For placing orders, please visit www.delishanatural.com
IS THERE A MINIMUM VALUE FOR PLACING ORDERS?
There is absolutely no minimum value for placing orders

Are the prices displayed on Delisha website inclusive of all applicable taxes?
Yes, the prices displayed on our website are inclusive of all applicable taxes
TO WHAT ALL LOCATIONS DO YOU DELIVER ORDERS?
We are delivering orders across Pan India
HOW SHOULD I MAKE THE PAYMENT FOR THE ORDERS?
For orders placed through our customer care or website, you can pay online through credit cards, debit cards, internet banking or E-wallets. We take very strict measures to ensure a fair and secure online transaction. In case you don’t feel comfortable transacting online, you can pay after receiving the order by choosing Cash on Delivery Option
WHAT ARE THE SHIPPING CHARGES?
Shipping Type     Charge
Cash on Delivery     Rs.30 - Rs.60
Prepaid     Rs.30 - Rs.60
WILL I GET ANY CONFIRMATION AFTER PLACING THE ORDER?
Once you place the order, a notification will be sent to your email address and your registered mobile number along with the order reference number
HOW DO I TRACK MY ORDER?
We ship orders through our registered courier partners. As soon as the order is shipped, you will receive an SMS from our courier partner which includes the courier tracking number. Using number, you can either track the order on our website or on the website of our courier partners
WHEN WILL I RECEIVE THE ORDER?
The estimated time of delivery is generally 4-5 business days, time may vary according to your delivery location
WHEN WILL I GET THE INVOICE FOR MY ORDER?
Invoice copy will be provided to you when the order is delivered to your address
WHO DO I CONTACT IN CASE OF ANY ORDER QUERIES?
Please feel free to email us at office@delishanatural.com

 


Terms And Conditions
1.    All information, products and services displayed on the delishanatural.com website constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. delishanatural.com website has the right to accept or reject your offer without assigning any reason thereof. In order to use the delishanatural.com website, you (The User) have accepted the following terms and conditions given below. We reserves the right to add, delete, alter or modify these terms and conditions at any time. You (The User) are therefore advised to read carefully these terms and conditions every time you use the delishanatural.com.
2.    We have made every effort to display the colour of our products that appear on the site as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of colour will be accurate.
3.    The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
4.    All products are subject only to any applicable warranties of their respective manufacturers, distributors, and suppliers, if any, provided in the product packaging. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including without limitation, any implied warranties of merchantability, non-infringement, or fitness for a particular purpose. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect, any damage suffered by users from use of the services on this website, or failure claims that are due to normal use, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation of any kind. We will not be liable to you or any third party for any consequential, incidental, indirect, punitive or special damages (including, without limitation, damages relating to lost profits, lost data or loss of goodwill) arising out of, relating to or connected with the use of the website or products, regardless of the cause of action on which they are based, even if advised of the possibility of such damages occurring.
5.    The prices and availability of products are subject to change without prior notice at the sole discretion of Delisha Natural Private Limited.
6.    Delisha Natural Private Limited reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the User shall be informed of the same.
7.    If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by Delisha Natural Private Limited for re-delivery shall be claimed from the User placing the order.
8.    The User agrees to give accurate, authentic and true information. Delisha Natural Private Limited reserves the right to confirm and validate the information and other details provided by the User at any point of time. If any such User details are found not to be true wholly or partly, Delisha Natural Private Limited has the right in its sole discretion to reject the registration and debar the User from using the services of delishanatural.com without prior intimation whatsoever.
9.    Delisha Natural Private Limited will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user. The User must exclusively use his/her own card on the site.
10.    Delisha Natural Private Limited shall not entertain any complaints after 15 days of order delivery.
11.    This agreement shall be construed in accordance with the applicable laws of India. The Courts of India shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Shipping Policy
Terms & Conditions
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